Terms & Conditions

1. Introduction

This agreement binds you or the company you represent (“You,” or “Your”) to the terms and conditions set forth herein in connection with your use of One Smart Strategies Sdn Bhd (“Our”, “We”, or “Company”) software, mobile applications, services, or other offerings on our site (collectively, our “Products”). By using any of the company’s products or clicking on the “Signup” button, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, click on the “Cancel” button and do not use the company’s products. Company’s acceptance is expressly conditioned upon your assent to all the terms and conditions of this agreement, to the exclusion of all other terms. If these terms and conditions are considered an offer by company, acceptance is expressly limited to these terms.

2. Privacy Policy

Any personal information submitted in connection with Your use of the Products or the Site is subject to Our Privacy Policy under the Personal Data Protection Act 2010 (“Privacy Policy”), located at One Smart Strategies Sdn Bhd, 1-07-01 Plaza Bukit Jalil (Aurora Sovo), No. 1 Persiaran Jalil 1, Bandar Bukit Jalil 57000 Kuala Lumpur, which is hereby incorporated by reference into these Terms.

We reserve the right to amend, modify, add, delete, and make corrections to our Privacy Policy and Specific Terms of Use herein at any time and from time to time, effective upon posting. You agree to review these Personal Data Protection Act and Specific Terms of Use periodically to be aware of such amendments, modifications, additions, deletions, or corrections.

3. General Disclaimer

The Site is only a marketplace for training providers, trainers, and participants. Participants can be individual or corporate customers signing as a member enquiring and/or purchasing from this marketplace.

4. Prices, Additional Charges, and Best Price Guarantee

A. Prices and Guaranteed Execution

Courses with the Guarantee Execution label are guaranteed to run once payment has been made and regardless of the number of participants for that course. There is no additional fee for guaranteed execution courses and bookings are non-cancellable and non-refundable.

B. Promotional Prices

The promotional price will be a discounted price from the published price.

5. Conduct

You may only access the website for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to Your use of the Products. You agree not to use the Products or the Company Content (as defined below) to recruit, solicit, or contact in any form trainers, training providers, or potential users for employment or contracting for a business not affiliated with us without Our advance written permission, which may be withheld in Our sole discretion. You assume any and all risks from any meetings or contact between You and any Trainers or other Users of the Products.

6. Registration

A. Personal Account

Participants that register and obtain an account, username, and password for his/her individual use.

When You register, the information You provide to us during the registration process will help us in offering content, customer service, and network management (“Account Information”). Your Account Information should include your full name, email address, and password. You are solely responsible for maintaining the confidentiality of Your account, username, and password (collectively, Your “Account”) and for all activities associated with or occurring under Your Account. You represent and warrant that Your Account information will be accurate at all times. You must notify us (a) immediately of any unauthorized use of Your Account and any other breach of security, and (b) ensure that You exit from Your Account at the end of each use of the Products. To the extent permissible under applicable law, we cannot and will not be responsible for any loss or damage arising from Your failure to comply with the foregoing requirements or as a result of use of Your Account, either with or without Your knowledge, prior to Your notifying us of unauthorized access to Your Account.

You may not transfer Your Account to any other person and You may not use anyone else’s Account at any time without the consent of the account holder. In cases where You have authorized or registered another individual, including a minor, to use Your Account, You are fully responsible for (i) the online conduct of such User; (ii) controlling the User’s access to and use of the Products; and (iii) the consequences of any misuse.

B. Business/Corporate Account

Users that register and obtain an account, username, and password at his/her capacity for his position or on behalf of his company/organization. There may be multiple users for this type of account.

To be a Corporate User(s), you will need to fill up our Corporate Registration Form. The information You provide to us during the registration process will help us in offering content, customer service, and network management (“Account Information”). You are solely responsible for maintaining the confidentiality of Your account, username, and password (collectively, Your “Account”) and for all activities associated with or occurring under Your Account. You represent and warrant that Your Account information will be accurate at all times. You must notify us (a) immediately of any unauthorized use of Your Account and any other breach of security, and (b) ensure that You exit from Your Account at the end of each use of the Products. To the extent permissible under applicable law, we cannot and will not be responsible for any loss or damage arising from Your failure to comply with the foregoing requirements or as a result of use of Your Account, either with or without Your knowledge, prior to Your notifying us of unauthorized access to Your Account.

You may not transfer Your Account to any other person and You may not use anyone else’s Account at any time without the permission of the account holder. In cases where You have authorized or registered another individual, including a minor, to use Your Account, You are fully responsible for (i) the online conduct of such User; (ii) controlling the User’s access to and use of the Products; and (iii) the consequences of any misuse.

7. Refund Policy

  1. Eligibility: Students will be eligible for a refund if they have followed One Smart’s trading methods and still incur losses in forex trading.

  2. Withdrawal Process: To request a refund, students must submit a written notice of withdrawal to One Smart’s Office. Verbal requests will not be considered. Official emails will be accepted as valid notice.

  3. Refund Validity: Refund requests must be submitted within 14 days after the completion of the course. Requests submitted after this period will not be considered.

Please note that this refund policy applies specifically to course fees and may differ for other fees or charges. For further information or clarification, please contact our office administrator.

8. Service Level Agreement (SLA)

A. Service Up-time

Maintaining high availability and up-time of our website and its services are some of our top priorities, to ensure you have a seamless experience when utilizing the services provided. However, there may be instances where availability and up-time may be affected.

B. Data Security

We agree never to sell, make public, or distribute Your details that we keep with Your account records. This information is for internal use and will never leave the company. Please see Our Privacy Policy for more information.

9. Trademarks

The trademarks, service marks, and logos (the “Trademarks”) used and displayed on the Site, in the Products, or in any Company Content are Our registered or unregistered Trademarks or of Our suppliers or third parties and are protected pursuant to Malaysian and foreign trademark laws. All rights are reserved and You may not alter or obscure the Trademarks, or link to them without Our prior approval.

10. Warranty Disclaimer

The PRODUCTS, SITE, COMPANY CONTENT, SUBMITTED CONTENT, COURSES, and any other materials made available on or through the site or the products are provided “as is,” without any warranties of any kind and, to the fullest extent permissible under applicable law, the company hereby disclaims all such warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, freedom from errors, suitability of content, or availability.

11. Limitation of Liability

To the fullest extent permissible under applicable law, neither party shall be liable here under any theory of liability, including, without limitation, contract, tort or negligence, for any losses, unless such losses were reasonably foreseeable at the time you agreed to this terms. The company’s total liability here under shall be limited to the amounts paid in connection with the courses or products under which such liability arose. This Section 14 does not exclude or limit either party’s liability for fraud, for death, or for personal injury resulting from negligence, or from any other liability that cannot be limited or excluded by law.

12. Indemnification

You hereby indemnify, defend and hold harmless the Company, and its affiliates, officers, directors, agents, partners, employees, licensors, representatives and third party providers from and against all reasonably foreseeable losses, expenses, damages, costs, claims and demands, including reasonable attorneys’ fees and related costs and expenses, due to or arising out of Your breach of any representation or warranty here under. We reserve the right, at Our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You under this Section 15, and in such case, You agree to fully cooperate as reasonably required with such defense and in asserting any available defenses.

13. Electronic Notices

By using the Products or communicating with Company, You agree that Company may communicate with You electronically regarding security, privacy, and administrative issues relating to Your use of the Products or these Terms. If Company learns of a security system’s breach, Company may attempt to notify You electronically by posting a notice on the Products or sending an email to You. You may have a legal right to receive this notice in writing. 

14. Miscellaneous

A. Entire Agreement: These Terms and any policies applicable to You posted on the Site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter.

B. Severability: If any provision of these Terms is found to be illegal, void, or unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms.

C. Waiver: A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

D. Notice: Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail.

E. No Agency: Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor, or employee of the other. Neither the Company nor any other party to this Agreement shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.

F. Governing Law: These Terms and Your use of the Site and the Products shall be governed by the substantive laws of Malaysia without reference to its choice or conflicts of law principles.

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